This Privacy Policy applies to the Charlestown Chiropractic website. The Charlestown Chiropractic website is provided for information and educational purposes and may contain links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that Charlestown Chiropractic is not responsible for the privacy practices of such other sites.

We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it. Here we describe the privacy practices for our website and you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

Information We Collect and How We Use Information

We collect the following personal information from you on the Charlestown Chiropractic website forms.

• First and Last name

• Email address

• Phone number

• Post Code

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following category of sensitive information:

• Health data

Payment Data. We may collect date necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy policy notice link(s) here: https://stripe.com/au/legal/privacy-center

All information you provide to us must be true, complete and accurate and you must notify us of any changes to such personal information.

By entering this information, you are providing personal information that will be used by Charlestown Chiropractic for the sole purpose of scheduling your appointment, waitlist application or returning your contact request.

If you choose to enroll as a subscriber of our website or subscribe to our blog, you will receive practice announcements and occasional promotional information via email. These emails will be of a general nature and will in no way disclose your unique health characteristics.

To subscribe to our website, we need certain contact information, such as your name and email address. You can unsubscribe from any of our emails by simply clicking on the “unsubscribe” link at the bottom of our emails; you will be immediately unsubscribed.

How Information Is Shared

Except as set forth in this Privacy Policy or as specifically agreed to by you, Charlestown Chiropractic will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release Personally Identifiable or Personal Health Information to third parties:

(i) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.

(ii) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.

Analytics and Advertising Services Provided by Others

• Google Analytics. In addition, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

  We use this information to conduct research and analysis to better understand how visitors are using the Charlestown Chiropractic website, so that we can improve our website experience. From time to time, Charlestown Chiropractic or it’s operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.

  Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by Charlestown Chiropractic and its operations contractors and will never be given or sold to a third party.

Cookie Policy

We use cookies and other technologies to ensure that everyone who uses Charlestown Chiropractic website has the best possible experience. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy.

Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalised to you.

Data Retention

We keep the information we have about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, historical research and to prevent harm, including as described in the How We Use Information and How Information Is Shared sections.

Information Security

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. No method of transmitting or storing data is completely secure, however, if you have a security-related concern, please contact our office.

Changes to This Policy

We will inform you if a material change to the Privacy Policy is made that involves the use of your Personally Identifiable Information. Your continued use of the Charlestown Chiropractic site will indicate acceptance of the changes. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.

This Privacy Policy does not protect you when you send content, questions or ideas to Charlestown Chiropractic via email. If you want to keep them private or proprietary, do not send them in an email. We try to answer every email within 48 business hours, but are not always able to do so.

Last Updated 14/12/2024